The Customer Service Center is available 24/7 by cell phone, please call or text 518-774-3615 for assistance.

Common CSC Requests:

  • Housekeeping: Additional item requests such as: Towels, Hair dryers, irons, ironing boards, box fans, and can be requested for free at the Customer Service Center any time during your stay. Microwaves and mini-fridges may be requested for through the Front Desk for an additional fee.

  • Maintenance: Is something broken or not working correctly?

  • Lost & Found: Items can be claimed throughout the day by contacting a member of our Customer Service Team.